At BikeRight! we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Privacy policy

The BikeRight! privacy policy indicates what data we collect from individuals who interact with us, what we do with this information and the security measures that are in place to ensure that personal data is safe.

BikeRight! may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information we collect

We may collect and retain the following information:

• Name
• Contact information including email addresses and phonenumbers
• Address
• Preferences and interests such as bike ownership or level ofcycling participation
• Age
• Gender
• Employment status
• Employer details
• Ethnicity
• Follow up preferences
• Driving licence details or other proof of identity

We are often required to collect and retain this information by funding bodies.

What we do with this information

• Internal record keeping - If for example someone books on acourse we use collected contact details to send reminders via email or SMS
• We may periodically send promotional emails about new services; special offers or other information which we think might be of interest
• From time to time, we may also use this information to contact people for market research purposes. This could be via email, phone or post
• We may use the information to customise our website browsing experience according to declared interests or preferences
• We may pass information on to funding partners for evaluation purposes
• We may pass information on to awarding or qualification bodies

Security

We are committed to ensuring that personal information held by us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect both online and offline.

Third parties and partners

BikeRight! outsource certain data processing and storage tasks and some of our courses require trainee details to be passed on to accrediting and awarding bodies for the purpose of recording outcomes and issuing qualifications. All of our suppliers and partners are vetted to ensure that their systems are secure and comply with all current UK/EU legislation. Only BikeRight! has access to the data held on our suppliers and partners systems. However we do not have any control over these systems and as such they are not governed by this privacy statement.

We are contractually obliged to pass on data for evaluation purposes regarding courses that are funded by our public authority partners.

We will not sell or distribute personal information to third parties unless we have permission or are required to do so by law.

Cookies

A cookie is a small file which helps analyse web traffic. Cookies allow web applications to respond to individuals by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide a better website. A cookie in no way gives us access any computer or any information about an individual.

The use of cookies can be accepted or declined. Most web browsers automatically accept cookies, but can usually be modified to decline cookies.

Links to other websites

Our website may contain links to other websites of interest and such sites are not governed by this privacy statement. We do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information provided whilst visiting these sites.

Controlling your personal information

The collection or use of personal information by us can be restricted or updated for free at any time in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by deleting your account. First login to your account, then go to 'Edit Profile' and then click on 'Delete my account'
• By updating mailing preferences using the UNSUBSCRIBE link on our email communications
• By making a Subject Access Request for details of the personal information which we hold or is held by our partners either by email to info@bikeright.co.uk or by post to BikeRight! Ltd, Cortress House, Julia Street, Manchester M3 1DQ.

BikeRight! are registered with the Information Commissioners Office (ICO) for the purposes of data protection - reference Z212212X. For further information about the ICO please contact ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 Fax: 01625 524510 www.ico.org.uk